Terms & Conditions

Last Updated: 21/08/2024

Welcome to The Wych Elm! By visiting our pub or using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or visit our establishment.

1. General Information

The Wych Elm is a pub that offers food, drinks, and hospitality services. Our services are provided both in-person at our physical location and online through our website.

2. Reservations and Bookings

  • Reservations: Reservations can be made via our website, by phone, or in person. We strive to honor all reservations but reserve the right to adjust or cancel bookings if necessary.

  • Cancellations: Please inform us as soon as possible if you need to cancel or modify your reservation. We reserve the right to apply cancellation fees, especially for large group bookings.

  • Group Bookings: Special terms may apply for group bookings, including deposits or prepayments. Please check with us for details.

3. Pricing and Payments

  • Pricing: All prices for food, drinks, and services are clearly displayed on our menus and website. Prices are subject to change without notice.

  • Payment: We accept major credit and debit cards, as well as cash. Payment is due at the time of service unless agreed otherwise in advance.

  • Service Charges: A service charge may be applied for larger groups or special events. Details will be provided at the time of booking.

4. Age Restrictions

  • Alcohol Sales: You must be 18 years or older to purchase alcohol at The Wych Elm. We reserve the right to request proof of age and to refuse service if suitable identification is not provided.

  • Events: Some events may have specific age restrictions. Please check event details before booking or attending.

5. House Rules and Conduct

To ensure a pleasant experience for all guests, we have a few house rules:

  • Respectful Behavior: We expect all guests to behave respectfully toward staff and other customers. We reserve the right to refuse service or ask any individual to leave the premises if behavior is deemed inappropriate.

  • Health and Safety: For everyone’s safety, we adhere to all local health and safety regulations. Please follow our guidelines and any instructions provided by staff.

  • Damage and Liability: Guests are responsible for any damage caused to our property, whether intentional or accidental. You may be charged for any repairs or replacements necessary.

6. Gift Cards and Vouchers

  • Gift cards and vouchers are available for purchase. They are non-refundable and have a validity period as stated at the time of purchase.

  • Vouchers cannot be exchanged for cash and must be used in full during a single visit unless otherwise specified.

7. Events and Promotions

  • Special Events: We regularly host events, including live music, themed nights, and private functions. Event details, including ticket pricing, will be available on our website or in the pub.

  • Promotions: Promotions and offers are subject to availability and may have specific terms and conditions. We reserve the right to modify or withdraw any promotion at any time without notice.

8. Website Use

  • Content: All content on our website, including text, images, and graphics, is owned by The Wych Elm or licensed to us. You may not reproduce, distribute, or use any content without our prior written consent.

  • Links to Third-Party Sites: Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.

9. Limitation of Liability

While we strive to provide an excellent experience at The Wych Elm, we cannot be held liable for:

  • Any losses or damages resulting from the use of our services, unless directly caused by our negligence.

  • Events outside our control, including but not limited to natural disasters, strikes, or other unforeseen circumstances.

10. Changes to These Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website with the effective date clearly noted. Continued use of our services following any updates constitutes acceptance of the revised terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Country/Region]. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of [Your Country/Region].

12. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us:

The Wych Elm
93 Elm Road
Kingston-Upon-Thames
Surrey
KT2 6HT