Privacy Policy

Effective Date: 21/08/224

Introduction

The Wych Elm (referred to as "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our pub, use our website, or interact with us in any other way.

1. Information We Collect

We may collect and process the following types of information about you:

  • Personal Identification Information: Name, email address, phone number, postal address, and any other details you provide when making a reservation or contacting us.

  • Payment Information: Credit or debit card details for processing transactions.

  • Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types, operating system, and platform.

  • Marketing and Communication Preferences: Preferences for receiving marketing information and your communication preferences.

2. How We Collect Your Information

We may collect information in the following ways:

  • When you visit our pub and provide your details for reservations or loyalty programs.

  • When you make a booking, either directly through our website, by phone, or through third-party platforms.

  • When you subscribe to our newsletter, provide feedback, or engage with us on social media.

  • Through cookies or similar technologies when you visit our website.

3. How We Use Your Information

We use your information to:

  • Provide you with our food, drink, and hospitality services.

  • Manage reservations and bookings.

  • Process payments and manage transactions.

  • Improve our services, website, and customer experience.

  • Communicate promotions, offers, or updates (only with your consent).

  • Comply with legal obligations.

4. Sharing Your Information

We do not share your personal information with third parties except in the following situations:

  • When necessary to process payments (e.g., with payment processors).

  • To comply with legal obligations or requests from law enforcement.

  • If we engage third-party service providers to help us deliver our services (e.g., marketing services).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, or disclosed in an unauthorized manner. We regularly review and update these measures as needed.

6. Retention of Your Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Your Data Protection Rights

You have rights regarding your personal data, including the right to:

  • Access the information we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data under certain conditions.

  • Object to processing where we rely on legitimate interests.

  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [insert contact information].

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience. You can manage your cookie preferences through your browser settings.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Wych Elm
93 Elm Road
Kingston-Upon-Thames
Surrey
KT2 6HT